Last updated: March 24, 2026
This page explains how to request deletion of account data, workflow data, and related records associated with your use of Aizin, operated by Blue Gate International. Aizin is owned and operated by Blue Gate International.
You can manage and delete your data through the following methods:
If you have any questions about this process, please contact us at support@aizin.co.
This Data Processing Addendum ("DPA") forms an integral part of the Terms of Service or any other agreement ("Agreement") entered into between Blue Gate International, the operator of Aizin, and the individual or legal entity using the services ("Customer").
Aizin provides a software platform that supports messaging automation, customer communication, contact management, and workflow automation across connected services and integrations. In the course of providing these services, Aizin may process personal data either on behalf of the Customer as a Data Processor, or for its own legitimate business purposes as an independent Data Controller.
"Applicable Data Protection Laws" means all applicable privacy and data protection laws and regulations.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Controller" means the entity that determines the purposes and means of processing personal data.
"Processor" means the entity that processes personal data on behalf of the Controller.
"Customer Content" means personal data submitted, uploaded, stored, or processed by the Customer through Aizin, including contacts, messages, comments, workflows, tags, custom fields, and related interaction data.
"Account Data" means personal data related to the Customer account, including registration, billing, communication, and service-related data.
"Sub-processor" means any third-party service provider engaged by Aizin to process personal data on its behalf.
"Data Breach" means any unauthorized or unlawful access, disclosure, alteration, or destruction of personal data.
2.1 Aizin as Data Processor. With respect to Customer Content, Aizin acts as a Data Processor on behalf of the Customer and processes such data only on documented instructions from the Customer and only as needed to provide the service.
2.2 Aizin as Data Controller. Aizin acts as an independent Data Controller with respect to Account Data, including account management, billing, support, security, diagnostics, legal compliance, and service improvement.
2.3 Customer Responsibilities. The Customer is responsible for the legal basis for processing Customer Content, obtaining any required consents, providing appropriate notices, and ensuring that data uploaded to Aizin is lawful and compliant.
Aizin processes personal data solely for the purpose of providing and improving the services, including messaging automation, customer communication, contact organization, workflow execution, analytics, service reliability, and technical support.
Aizin may engage trusted Sub-processors, such as infrastructure, hosting, storage, email, monitoring, analytics, and payment providers, where needed to deliver the service. Aizin ensures that such Sub-processors are selected carefully and bound by appropriate data protection obligations.
Aizin applies reasonable technical and organizational safeguards designed to help protect personal data, including access controls, encrypted communication where supported, system monitoring, backup practices, maintenance, and confidentiality obligations for authorized personnel. No system can be guaranteed to be completely secure.
In the event of a Data Breach affecting Customer Content, Aizin will notify the Customer without undue delay, provide available information, describe mitigation actions, and offer reasonable assistance. The Customer remains responsible for any legal notification duties toward authorities or affected individuals.
Aizin shall assist the Customer, where technically feasible and reasonably possible, in responding to requests from data subjects, including access, correction, deletion, restriction, or objection requests. If Aizin receives such a request directly, it may forward the request to the Customer or take appropriate action as required by law.
Personal data is retained for the duration of the Customer's use of the service, until deletion is requested, or as required for legal, regulatory, or operational purposes. Upon termination, data may be deleted or returned upon request, while limited backup or compliance-related copies may be retained where necessary.
Aizin may process or store data in multiple jurisdictions depending on infrastructure and service providers. Appropriate safeguards are implemented to support compliance with applicable data protection laws for cross-border transfers.
Aizin may provide reasonable information regarding its data protection practices upon request, provided that such requests are reasonable, not excessive, and do not compromise security or confidential information.
Liability under this DPA shall be governed by the limitations and exclusions set forth in the main Agreement. Each party remains responsible for its own compliance with applicable data protection laws.
In the event of any conflict between this DPA and the main Agreement, this DPA shall prevail with respect to data protection matters.
A. Processing as Data Processor
Purpose: To provide messaging automation, customer communication, contact management, and workflow-related functionality.
Categories of Data Subjects: Customer contacts, subscribers, end users, and users interacting with the Customer through connected services or workflows.
Types of Data: Names, phone numbers, email addresses, service or platform IDs, message content, interaction data, custom fields, and tags.
Duration: For the duration of service usage and as required thereafter.
B. Processing as Data Controller
Purpose: Account management, billing, support, security, compliance, and service improvement.
Categories of Data Subjects: Customers, account users, and representatives.
Types of Data: Name, email, company information, billing data, login data, and technical logs.